The Art of Writing Good Case Notes

Well-written case notes are vital to our work. They help us track our client commitments, keep team members on the same page, provide our clients with continuity of care, and document our accomplishments for our supervisors and program funders. In this training, we will discuss strategies to create first-rate, relevant, concise documentation and how to utilize our observational skills to enhance the quality and content of our notes.  

Presented by:
Casey Chanton, LMSW


NY State Sexual Harassment Prevention Training 23-24

This 1-hour Sexual Harassment Prevention Training course guides employees in the State of New York through important federal and state discrimination and sexual harassment laws. It applies the laws to real-life workplace scenarios, and presents legal definitions for discrimination and sexual harassment. This Employee Edition of our training educates employees on how they can become more aware of sexual harassment as well as ways to prevent such occurrences.

Combatting Contagious Illness in the Workplace

Take this short 22 minutes course and learn:

  • Best practices to avoid contracting and spreading infections such as COVID-19, the flu, and more.
  • Recommendations by the World Health Organization and the Centers for Disease Control are incorporated into the curriculum.
  • Discover how viral and bacterial infections spread.
  • How to assess and proper use of a mask.
  • How to identify symptoms.
  • How to evaluate if someone has contracted a contagious illness.
  • Methods of disinfecting surfaces.
  • Proper Hand Washing technique.
  • Proper Reintegration Steps.
Welcome to NYSCAA
We are very excited to welcome you to NYSCAA and all of the resources that we have to offer you. The purpose of this course is to show you those resources, to help you in your job as a Community Action Agency staff person. Enroll in the course to get started!
 
You will be able to access and print your certificate once you have completed viewing the course.
Phishing and Social Engineering Essentials

An agency’s staff can be one of its best assets in protecting data from cyber criminals, or its biggest liability. Through Social Engineering, cyber criminals send carefully crafted malicious phishing emails  - or attempt other scams to gain access to data, and install malware, or ransomware.

This course provides information and tips on how to recognize social engineering phishing scams, and all the other techniques hackers use. These essential tips and techniques can greatly enhance personal and agency security online, so that people don’t fall prey to scams that jeopardize them or their workplace.


The course also provides interactive quiz features and the opportunity to receive a certificate of completion.
What is your Poverty IQ?

This course will test your understanding of the causes and conditions of Poverty. Test your knowledge – can you separate Myth from Fact?

Understanding N.E.A.R. Science

In this course,  participants  will increase their  knowledge about the Adverse Childhood Experiences (ACE) Study. Research has shown the leading causes of disease and disability, learning and productivity problems, and early death have their roots in the cumulative neurodevelopmental impacts of Adverse Childhood Experiences (ACEs).  The course reviews there topics:  Epigenetics and Neurobiology, The ACE Study, and Resilience and Community Empowerment. Trainers  will connect the three topics  and increase awareness and methods to prevent ACEs. The goal of the training is to share the findings of the ACE study and to promote change both internally and externally.

Featuring Tina Zerbian (Connecting Communities in Action), Laura Rossman (Pro Action of Steuben and Yates),  and Al Meyers (Connecting Communities in Action)


Diversity and Inclusion in the Workplace

This 90-minute course improves recognition of bias, stereotypes, and discrimination while suggesting strategies to halt those practices in favor of an equitable and inclusive environment for coworkers, clients, and the public.

During this course topics include, how inclusive practices are an essential complement to diversity in the workplace, and define many exclusive behaviors that can serve as a barrier, including harboring an implicit bias, perpetuating stereotypes, discrimination, and microaggressions. Useful conversational techniques to address biased statements made in the workplace are also recommended. Learners are given the opportunity to practice those techniques by using a “conversation simulator” to discourage stereotypical assumptions during conversations with coworkers.

Conflict Resolution

Conflict Resolution Training helps employees recognize the common causes of conflict in the workplace, teaches them how to effectively manage conflict, and emphasizes the consequences of not resolving conflicts quickly. This training equips employees with the skills needed to identify and resolve conflicts with their peers and managers.

Take this 60-minute course to:

·         Identify the causes of conflict in an  organization

·         Identify an  organization’s common responses to conflict

·         Discuss different styles and approaches to conflict resolution

·         Discuss how to create an environment for open, honest dialogue during conflict resolution

·         Discuss how to respond to anger in the workplace and how to manage your own anger

·         Identify the best practices for effective communication and active listening during conflict resolution